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Secretary

(Receptionist, Administrative Assistant, Office Administrator, Executive Secretary)

Business & Finance

Salary

€26,000 - €42,000/yr

Level

Operational

Outlook

Stable

What does a Secretary do?

As a secretary you provide essential administrative and organisational support to keep an office running smoothly every day. Your responsibilities include answering telephone calls, greeting visitors, managing appointments, handling correspondence and maintaining accurate records and filing systems. You are often the first point of contact for clients, customers or members of the public, so presenting a professional and welcoming manner is central to the role. You work closely with managers, colleagues and external stakeholders in settings such as legal firms, medical practices, schools, government offices and private businesses across Ireland.

A Day in the Life

Listen: a day as a Secretary

0:00 / 0:00

You arrive at the office at half eight, hang up your coat and switch on your computer. Before anyone else comes through the door, you check the shared Outlook calendar to confirm today's appointments, flag any clashes and print a schedule for your manager. The phone starts ringing at nine on the dot — a client rescheduling, a courier looking for directions, a colleague asking you to book a meeting room. Each call gets logged in the call register so nothing is forgotten. By mid-morning you are processing the post. You open envelopes, date-stamp each letter and sort them into the correct trays — urgent items go straight to your manager, routine correspondence gets filed or forwarded by email. You update the office filing system, which runs on a shared drive as well as a set of clearly labelled physical folders. Keeping both in order is not glamorous, but an untidy file can cause real problems when someone needs a document quickly.

Required Education

A Leaving Certificate is the typical starting point, with subjects such as Business, English and IT being particularly useful. The most common entry route is a QQI Level 5 Certificate in Business Administration, Office Administration or Medical/Legal Secretarial Studies, available through PLC courses at Colleges of Further Education and ETBs nationwide. Some employers also accept a QQI Level 6 Advanced Certificate for more senior administrative roles. No statutory professional registration is required for general secretarial work, though specialist roles such as legal secretary or medical secretary benefit from dedicated QQI programmes that cover sector-specific skills and terminology. Short courses in Microsoft Office, audio typing or bookkeeping can also strengthen your application considerably.

Required Skills

Career Perspective

Most secretaries begin in a junior administrative or receptionist role after completing a QQI Level 5 PLC programme, often gaining experience across different office environments. With a few years of practice you may progress to a senior secretary, executive assistant or office coordinator position, taking on greater responsibility for scheduling, correspondence and team support. Further study at QQI Level 6 or a part-time business degree can open pathways into office management, HR administration or practice management, particularly in legal or medical settings. Specialist experience in areas such as legal secretarial work or HSE administration can lead to well-established, secure roles with structured pay scales in the public sector.

AI Impact on the job

AI-powered tools such as automated scheduling assistants, voice-to-text transcription and smart email management are increasingly handling some routine secretarial tasks. This means secretaries in Ireland are spending less time on basic data entry and more time on tasks requiring judgement, interpersonal skills and contextual understanding. Familiarity with AI-assisted office software is becoming an asset rather than an option, and those who adapt quickly will find their roles evolving rather than disappearing. The human elements of welcoming visitors, handling sensitive situations and supporting colleagues remain areas where AI cannot fully substitute for a skilled secretary.

Career Ladder

→ Secretary (Current role)

Employers in Ireland

Organisations in Ireland that employ people in this occupation.

Bank of Ireland

Irish company

Dublin city centre and Nationwide

Provide administrative support to banking teams and senior managers.

AIB Group

Irish company

Dublin and Nationwide

Manage correspondence, scheduling and office operations for financial teams.

PwC Ireland

Multinational

Dublin, Cork, Limerick, Galway

Support partners and directors with diary management and client communications.

KPMG Ireland

Multinational

Dublin, Cork, Galway

Handle appointments, filing and front-of-house duties for advisory teams.

Health Service Executive (HSE)

Public sector

Nationwide

Provide secretarial and clerical support across health service administration offices.

Deloitte Ireland

Multinational

Dublin, Cork, Limerick

Coordinate meetings, manage records and support consulting and audit departments.

Irish Life Group

Irish company

Dublin city centre

Provide day-to-day administrative and organisational support to financial services teams.

Enterprise Ireland

Semi-state

Dublin and Regional Offices Nationwide

Support senior staff with correspondence, scheduling and stakeholder communications.

Matheson LLP

Irish company

Dublin city centre

Deliver secretarial support to legal and finance professionals in a leading firm.

Bord Gáis Energy

Semi-state

Dublin

Manage administrative tasks, office records and executive diary coordination.

Grant Thornton Ireland

Irish company

Dublin, Cork, Limerick, Kildare

Handle front-desk duties, correspondence and scheduling for accountancy teams.

Fexco

Irish company

Killorglin, Co. Kerry and Dublin

Provide secretarial and office administration support within financial services operations.

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