IT Support Technician

As an IT Support Technician you diagnose and resolve technical problems experienced by computer users, whether in person, over the phone, or via remote access tools. You set up hardware and software, manage user accounts, reset passwords, and troubleshoot network connectivity issues on a daily basis. You log every incident and resolution in a ticketing system, ensuring problems are tracked and recurring faults are flagged for further investigation. You work closely with colleagues across the organisation, from administrators to senior IT staff, and your role is often the first point of contact between the business and its technology infrastructure.

Leaving Certificate subjects such as Mathematics, Physics, and Computer Science provide a strong foundation, though no single combination is strictly required. A common entry route is a QQI Level 5 or Level 6 certificate in IT Support, Computing, or Network Administration, available through PLC courses in Colleges of Further Education across Ireland. The ICT Associate Professional apprenticeship, offered through FIT (Fastrack to IT) and coordinated via SOLAS, is an excellent earn-and-learn pathway that combines on-the-job training with formal study. For those wishing to progress further, a Level 7 or Level 8 degree in Computing, Information Technology, or Computer Networks is available through technological universities such as TU Dublin, MTU, ATU, and SETU. Industry certifications such as CompTIA A+, Microsoft Certified, or Cisco CCNA are highly valued by Irish employers and can complement any formal qualification. No statutory professional registration body applies to this role, but recognised certifications significantly strengthen employability.